- Remote Performance Observer 3.0 Guards. — Maintaining the working state of 3-4 computers in an office is rather easy. But, maintaining 5-10 computers is much more difficult. Maintaining two dozens computers turns into a hard and complicated process, which requires certain professional skills. And, how about maintaining hundreds of computers? In fact, it is almost impossible without a number of special tools. However, such tools are very useful for maintaining…
- WinLock Remote Administrator 1.22, Total Authority — How one control the computer’s usage? Yes, this question is too wide. How can one control the *public* computer’s usage? If the number of users is limited, the admin can create an account for each user and control them. However, this approach hides some problems: Sometimes there are no permanent users, only the «accidental» ones; sometimes the Windows’ built-in user restrictions are insufficient; sometimes there…
- RemBoot - The Remote Reboot Utility. — Serious work with remote Windows servers sometimes suffers from lack of control over those servers. Of course, letting just about ANYBODY to control your server is not the greatest idea. But the owner and administrator of the server often feel that their hands are tied when the computer is miles away, the support team is fast asleep and unlikely to respond quickly to a pager, and all that is needed is a quick system rebooot…
- Beyond Remote Support, Focus on Problem, Not on Getting to It — Solving a tricky problem on a remote box is often not as hard as getting to that problem. Helping a newbie to obtain, install and run a remote assistance program sometimes may be harder than resolving the original problem. A remote assistance application has got to be something really easy, not harder than making just a few mouse clicks. This idea was picked up by Data Apples Corp., and they came up with…
- Instant Housecall, Support 'em All! — If your work is about providing support to users of some computer system (for example, you sell the system or sell consulting services, etc.), you can think of it as of almost unsolvable problem. Typical users have an extremely wide range of qualifications and experience, so your recommendations (provided through email, phone or some messaging service) can be easily misunderstood, ignored, forgotten and…
- EMCO Remote Desktop Professional — Administering networks is something all system administrators do on a daily basis. Unfortunately, minor issues and major problems tend to happen from time to time and in most cases require immediate and resolute actions, as any network downtimes affect the whole company and its clients. However, sometimes problems come when they are least expected — for instance, when the system administrator is away or on a sick leave and…
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