- Rander, Call Center On Your Desktop — What happens when you bring together a computer and an office PBX? — You’re going to get a phone receptionist and call center power right on your desktop. All you’d have to do to receive, place or transfer a call, to set up a voice conference or to get the PBX load report is to simply make a few clicks in the application window on your screen. To feel the…
- Beyond Remote Support, Focus on Problem, Not on Getting to It — Solving a tricky problem on a remote box is often not as hard as getting to that problem. Helping a newbie to obtain, install and run a remote assistance program sometimes may be harder than resolving the original problem. A remote assistance application has got to be something really easy, not harder than making just a few mouse clicks. This idea was picked up by Data Apples Corp., and they came up with…
- Instant Housecall, Support 'em All! — If your work is about providing support to users of some computer system (for example, you sell the system or sell consulting services, etc.), you can think of it as of almost unsolvable problem. Typical users have an extremely wide range of qualifications and experience, so your recommendations (provided through email, phone or some messaging service) can be easily misunderstood, ignored, forgotten and…
- EMCO Remote Desktop Professional — Administering networks is something all system administrators do on a daily basis. Unfortunately, minor issues and major problems tend to happen from time to time and in most cases require immediate and resolute actions, as any network downtimes affect the whole company and its clients. However, sometimes problems come when they are least expected — for instance, when the system administrator is away or on a sick leave and…
- Anyplace Control - control remote systems no matter where you are — Most probably, there have been situation in your life when you had to explain something computer-related to another person on the phone. The task seems easy when you are talking to somebody with experience and knowledge in the area — in this case, the whole process may take mere seconds. But imagine having to explain the process of configuring an Outlook account to your mother-in-law and you’ll instantly realize what…
- Live Desktop - remote assistance from any location — How many times over the past year did you have to explain a simple task to a computer novice on the phone? And even if you thought that the task was extremely easy and self-explanatory, your vis-à-vis probably had a totally different opinion and couldn’t grasp your ideas. When verbal instructions are no longer efficient, you end up driving over to the unfortunate user and fixing the problem in a couple of clicks…
- Sumka Quick Launcher: Quick Access to Any File from Any Point on Desktop — Have you ever dreamed of being able to launch any program or open any document without having bring the mouse to the Start button and then having to follow the easy-to-get-lost-inside menu? Now is the time for the dream to come true: Sumka Quick Launcher is that magician that makes that all happen. Briefly, the program allows you to organize your applications and documents and into groups and link the actions performable over these objects…
- My Remote Files - unrestricted, secure and fast access to your computer from anywhere in the world — If you have ever forgotten to take an important file or files to a business meeting or a remote office, you know what a problem it is to explain your spouse or friends where the file is and how exactly you want it sent to you. But things get even worse when you really need information and there is NOBODY on the other end of the line to help you. This may really hurt your reputation, make your…
- Remote Administrator Control - stay in control, anywhere, any time! — If you have ever tried explaining anything PC-related to your mom or computer-illiterate friend, you have a perfect idea what a pain it can be. Even changing a small parameter may require a good half an hour on the phone, let alone more complex issues. Things get much worse, however, when it comes to supporting a couple of remote departments in your company with dozens of people regularly submitting requests…
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