Lokad Call Center Calculator 2.3.377.1 Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.
ErlangXLS 1.0 ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
Rander, Call Center On Your Desktop What happens when you bring together a computer and an office PBX? Youre going to get a phone receptionist and call center power right on your desktop. All youd have to do to receive, place or transfer a call, to set up a voice conference or to get the PBX load report is to simply make a few clicks in the application window on your screen. To feel the