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SupportMonkey is a perfect addition to any IT dept or HelpDesk software library. It allows you to email a custom built 'Monkey' to a client which will gather all necessary information and return them to you via email in either XML or Text formats.
Description: For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem.
It is now possible to dramatically reduce this time by having the exact information required emailed directly to you - without the client doing any work!
By simply selecting the options you need, you can create a custom 'Monkey' which can be emailed to the client. Once run, the Monkey will gather the information and return it to you via email in either XML or Text format.
Written entirely in 32bit assembly language in order to achieve maximum speed and compactness, a fully featured Monkey executable is no larger than 22kb, compressible to just over 10kb, small enough to be downloaded in only a few seconds on even the slowest dialup connection.
A fully featured plugin interface is provided, allowing unlimited expansion should you wish to develop enhancements to the Monkey's fetching ability. All such plugins are attached directly to the Monkey executable - no need for cumbersome multi-file distributions.
With the ability to save, re-use and combine Monkey templates, SupportMonkey will further reduce time spent gathering information and enhance your support desk's efficiency and productivity.
Predefined data collection groups include information on Windows, processor, memory, display, disks, files, installed applications, running applications, registry settings, INI settings, environment variables, network adapter information, modems and BIOS.
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MonoReport - a powerful and flexible .NET report-generation tool — Although reporting is a fairly common feature for various applications, its implementation may be quite tricky and possibly require substantial time — which is always something you don’t have in plenty. If you are seeking a tool or component for your .NET application that would allow you to integrate standard report generation capabilities in under an hour, you should…
AscToHTM - quick and intelligent text to HTML conversion tool — Despite the abundance of various text formats these days, plain text still remains extremely popular, especially for lengthy manuals, readme files, books and other types of documents and in situations when size and compatibility are crucial. If you have a large collection of text files that need to be uploaded to your website or face this problem on a more or less regular basis…
XML News Editor 2.0 — Is your work or hobby related to designing web pages? Are you a web developer or website owner? Nothing can help you more than XML News Editor 2.0. XML News Editor 2.0 is a unique tool for you that makes news administration tasks on your web site as easy as a pie. There is no need to be a professional developer; an average user can manage to use…
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Instant Housecall, Support 'em All! — If your work is about providing support to users of some computer system (for example, you sell the system or sell consulting services, etc.), you can think of it as of almost unsolvable problem. Typical users have an extremely wide range of qualifications and experience, so your recommendations (provided through email, phone or some messaging service) can be easily misunderstood…
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Aerofox - a lightweight browser with transparency support — In spite of the fact that today’s Internet pages are mostly loaded in 2 or 3 most popular browsers that dominate the market, there is always place for an alternative. If you need a lightweight browser that can be easily made transparent, Aerofox will be your best choice by all means! Aerofox is a browser that supports all the features of Internet Explorer and…
Directory Report - the great feeling of complete control over your files and folders — If you deal with vast arrays of information and thousands of files on a daily basis, you have probably come up with numerous tricks that help you manage and monitor all your files and folders. However, if the archive continues to grow (and so is the nature of all archives), you will inevitably face a situation when efficient file and folder management will become a vital necessity…
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