Active Web Helpdesk free download Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized. Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized. The source code with Access or MS SQL database is available. Features Requires Customer registration and email confirmation Define unlimited depth and number of categories Add unlimited Helpdesk Personnel Accounts Assign a Helpdesk Personnel per Category Helpdesk Personnel save the Question as FAQ. Administrator Approval before FAQ is published Advance Search Features search by category search all words   
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Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.

Updated Feb 5, 2007 19:57:50
Size520 kb
LicenceDemo
StatusMajor Update
LanguagesEnglish
Tags/awh
OSWindows 2000, Windows XP
Homepageactivewebsoftwares.com
Emailsupport@activewebsoftwares.com
AuthorAlvin Lu
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Description:
   Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.

   The source code with Access or MS SQL database is available.

   Features

   Requires Customer registration and email confirmation

   Define unlimited depth and number of categories

   Add unlimited Helpdesk Personnel Accounts

   Assign a Helpdesk Personnel per Category

   Helpdesk Personnel save the Question as FAQ.

   Administrator Approval before FAQ is published

   Advance Search Features

   search by category

   search all words
Short tags:
/awh
System Requirements:
Windows XP/2000 with IIS
Change Info:
none
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