Public Folder HelpDesk for Outlook 9.2.5 free download Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.   
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Public Folder HelpDesk for Outlook 9.2.5    View screenshot )


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Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.

Updated Sep 13, 2011 19:57:36
Size6923 kb
LicenceShareware
StatusNew Release
LanguagesEnglish, German, French, Italian, Portuguese, Spanish
OSWindows 2000, Windows XP, Windows 2003
Homepagekalmstrom.com
AuthorPeter Kalmstrom
Public Folder HelpDesk for Outlook 9.2.5 free download Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.

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More author software:
  • KBase for Outlook 3 — With KBase you create knowledge base articles in Outlook and use all the Outlook tools, like text formatting, spell check, embedded images and attachments. The KBase articare shared via an Access or SQL Server database or via a SharePoint site.
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Description:
   Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.

   Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.

   Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.

   Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.

   Extensive documentation: many video demonstrations and downloadable manual and slideshow online.

   Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
Short tags:
Issue Tracking, help desk management, computer support, help statistics, Call center, essential statistics, IT help desk, customer support, Outlook, Support, help desk solution, Helpdesk, software support, group support, help desk software, itil
System Requirements:
Exchange Server 5.5 or later
Change Info:
1. Vista, IE7, Office 2007 2. Much easier, MSI-based installation 3. Upgrade/repair without tampering with data 4. Bugs fixed 5. Open webform for support questions via webform. 6. Purchase and registration within product
find all version  Find last version of Public Folder HelpDesk for Outlook
      Freeware alternatives Public Folder HelpDesk for Outlook 9.2.5
Free Download now  Free Download Public Folder HelpDesk for Outlook 9.2.5 from kalmstrom.com

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