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Public Folder HelpDesk for Outlook 9.2.5
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| Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access. |
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Aug 28, 2007 14:21:04 | | Size | 6923 kb | | Licence | Shareware | | Status | New Release | | Languages | English, German, French, Italian, Portuguese, Spanish | | Tags | Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution | | OS | Windows 2000, Windows XP, Windows 2003 | | Homepage | kalmstrom.com | | Email | support@kalmstrom.com | | Author | Peter Kalmstrom |
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| Other author's software: | - KBase for Outlook 2 A knowledge base that runs completely in an Exchange public folder. No extra windows. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Full text searching. Publish to htm files with index.
- Outlook HelpDesk 7 Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease.
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Description: Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007. | Short tags: Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution | System Requirements: Exchange Server 5.5 or later | Change Info: 1. Vista, IE7, Office 2007 2. Much easier, MSI-based installation 3. Upgrade/repair without tampering with data 4. Bugs fixed 5. Open webform for support questions via webform. 6. Purchase and registration within product | Find last version of Public Folder HelpDesk for Outlook | |
| | Freeware alternatives Public Folder HelpDesk for Outlook 9.2.5 |
| Free Download Public Folder HelpDesk for Outlook 9.2.5 from kalmstrom.com |
| Similar software shotlights: | - Public Folder HelpDesk 10.1 Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL
- DataTrack System 3.0.7794.7 The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development
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