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FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer satisfaction and improves retention
Updated
Nov 25, 2004 20:27:01
Size
36000 kb
Licence
Shareware
Status
Major Update
Tags
Trouble Tickets, Support Software, Call Tracking, best, HelpDesk, customer support, Technical , Expert Systems, Helpdesk, Help Desk Software, FAQ, Help Desk Tools, FAQs, Problem Management, Unix, asset management, Help Desk, bug, Windows, automated
OS
Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows CE, Unix, Mac OS
Description: FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://
With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (
The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.
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