Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.
Dec 26, 2011 12:04:12
Windows 98, Windows 2000, Windows XP, Windows Vista
Wage Calculator Excel 30 Define your staff roster schedules and calculate your wage costs with ease. A base wage and up to six additional wage loadings are definable while Department, Area and staff can be configured to suit almost any business strucure and size.
Forecast and Budget Builder Excel 30 The Forecast and Budget Builder is a streamlined tool to develop a 3 year business forecast with Sensitivity Analysis and a 12 month budget. It can be utilized for existing and proposed businesses or products/services. Easy to use and interpret.
Description: The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
Production Mix Model Excel 30 Maximize overall profit by optimizing resource use, for products or services. Up to six unique outputs can be handled with ten specific resource inputs. It considers the resource