Queuing Model Excel 30 free download Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.   
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Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.

Updated Dec 26, 2011 12:04:12
Size293 kb
LicenceDemo
StatusMinor Update
LanguagesEnglish
OSWindows 98, Windows 2000, Windows XP, Windows Vista
Homepagebizpeponline.com
AuthorDavid Morcom
Queuing Model Excel 30 free download Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and  service point (staff) utilization.

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Description:
   The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
Short tags:
queue, queuing, model, customer, staff, service, line, points, utilization, flow, maximize, minimize, costs, tool, software, business, profit, optimize, excel, bizpep
System Requirements:
Microsoft Excel
Change Info:
Evaluation Mode with Excel 2007 and Excel 97-2003 versions.
      Freeware alternatives Queuing Model Excel 30
Free Download now  Free Download Queuing Model Excel 30 from bizpeponline.com

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