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• Amazon, EBay Slip In Customer Satisfaction — Amazon.com Inc. and EBay Inc. have lost some ground with customers, as the two Internet giants struggle to maintain a high level of customer satisfaction, while also expanding product lines to generate more sales, a study shows.
• Customer Satisfaction Ratings Drop For Amazon, EBay — A study by the University of Michigan and ForeSee Results reports that both Amazon and eBay saw more than a 4% drop in the study's annual customer-satisfaction index.

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