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Outlook HelpDesk 7
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| Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease. |
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Nov 25, 2004 20:17:39 | | Size | 1057 kb | | Licence | Shareware | | Status | Major Update | | Languages | English, German, French, Italian, Spanish | | Tags | outlook helpdesk support request issue ticket | | OS | Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP | | Homepage | kalmstrom.nu | | Email | peter@kalmstrom.nu | | Author | Peter Kalmstrom |
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| Other author's software: | - Public Folder HelpDesk for Outlook 9.2.5 — Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.
- KBase for Outlook 2 — A knowledge base that runs completely in an Exchange public folder. No extra windows. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Full text searching. Publish to htm files with index.
| | Show all author's software |
Description:
Outlook Helpdesk helps your support team organize and efficiently work with support cases. Incoming problems and requests are gathered and organized in Outlook, and distributed among your support managers with ease.
Outlook Helpdesk is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket. Organize tickets by type, categories, priority, due date. This will help your support team deliver the quality of service your customers will expect and appreciate.
Outlook Helpdesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Outlook Helpdesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook.
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.
A report tool is also part of Outlook Helpdesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team's performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. | Short tags:
outlook, helpdesk, support, request, issue, ticket | System Requirements:
Outlook 2000+ | |
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|  Free Download Outlook HelpDesk 7 from kalmstrom.nu |
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