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LBE Desktop Helpdesk 4.0.182
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| Easy to use helpdesk software - sensibly priced. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. |
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| Updated |
Nov 25, 2008 14:14:06 |
| Rating |
16 ( -2 -12.5% ) | | Size | 4511 kb | | Licence | Shareware | | Status | Minor Update | | Languages | English | | Tags | help desk, helpdesk, help desk software, helpdesk software, help desk system, helpdesk system, customer support, problem resolution, call center, customer service, issue tracking, call tracking | | OS | Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista | | Homepage | LbeHelpdesk.com | | Email | padgen@Lbesoftware.com | | Author | Leigh Business Enterprises Ltd. |
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| Other author's software: | - LBE Resource Booker 1.0.116 Room & Equipment Booking web based software. Ideal for businesses, schools, colleges etc. Easy to install and set-up. Simple to use, no training required. Create bookings with ease from your web browser, ensuring your equipment is ready when you are.
- LBE Free Helpdesk 2.5 Free multi-user helpdesk system - no timeouts, no tricks!!! This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Customer Details,Prioritize, Flexible Reports.
| | Show all author's software |
Description: Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent. | Short tags: help desk, helpdesk, help desk software, helpdesk software, help desk system, helpdesk system, customer support, problem resolution, call center, customer service, issue tracking, call tracking | System Requirements: 25 MB Hard disk space, Javascript enabled browser | Change Info: Bug fixes,new features | |
| | Freeware alternatives LBE Desktop Helpdesk 4.0.182 |
| Free Download LBE Desktop Helpdesk 4.0.182 from LbeHelpdesk.com |
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