Assistance Desk 1.4 free download Assistance Desk (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.   
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Assistance Desk (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.

Updated Sep 13, 2011 19:57:36
Rating  Снижается  16 ( -2 -12.5% )
Size221 kb
LicenceCommercial
StatusNew Release
LanguagesEnglish
OSWindows NT, Windows 2000, Windows XP, Unix
Homepagenewageit.com
AuthorMatthew Jacobson
Assistance Desk 1.4 free download Assistance Desk  (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.

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Description:
   Assistance Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.

   The main characteristic of Assistance Desk are:

   - Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs.

   - Staff Permissions: you can assign your staff members to separate departments;

   - Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;

   - Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).

   For Assistance Desk Administrators:

   - Runs on Apache/IIS - no proprietary web servers;

   - Easy-to-use menus for managing reps, departments, categories, priorities and

   statuses;

   - Runs on with mySQL database;

   - Built-in reports for keeping track of problems, users and support reps;

   - Configurable email messages;

   - Easy customizable pages to fit your organizations needs.
Short tags:
technical, online, help, trouble, report, desk, web, support, Assistance Desk, problem, info, system, control, access
System Requirements:
Windows NT/2000/XP with IIS 4.0
Change Info:
Assistance Desk allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
      Freeware alternatives Assistance Desk 1.4
Free Download now  Free Download Assistance Desk 1.4 from newageit.com

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