NetSupport Servicedesk 3.0 free download NetSupport Servicedesk is a powerful and wholly web based solution providing detailed recording and tracking of incidents and is built using ITIL standards.   
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NetSupport Servicedesk 3.0    View screenshot )

NetSupport Servicedesk is a powerful and wholly web based solution providing detailed recording and tracking of incidents and is built using ITIL standards.

Updated Sep 13, 2011 19:57:36
Size69158 kb
StatusMajor Update
LanguagesEnglish, German, French, Italian, Spanish
OSWindows 98, Windows 2000, Windows XP, Windows Vista, Unix, Mac OS
AuthorAl Kingsley
NetSupport Servicedesk 3.0 free download NetSupport Servicedesk is a powerful and wholly web based solution providing detailed recording and tracking of incidents and is built using ITIL standards.

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More author software:
  • NetSupport DNA 4 — A complete ITAM solution for effective management of the enterprise. A full suite of features to help support the management and maintenance of IT assets − saving time, money and resources, whilst increasing productivity and enhancing security.
  • NetSupport Manager Remote Control 11.01 — Award winning Remote Control and cross platform PC management software. Featuring unique screen monitoring in realtime of multiple systems, Remote Control, Audio support, PC inventory and diagnostics, file distribution, chat, messaging and much more.
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   Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies.

   Track and manage licenses using the inventory and application metering functionality. Identify illegal and unused software, providing the necessary knowledge to purchase the optimum number of licenses for your enterprise.

   Ensure compliance with corporate configuration standards using the software metering capability to identify and maintain standard desktop configurations and those that fall out of compliance even during server downtimes.

   Plan and budget for migrations, ensuring that any desktop changes needed to support an upgrade are effected. ServiceDesk allows you to procure the components in advance, plan the work and ensure the installation team is fully prepared at the point of upgrade.

   Effective Security Management for identification of missing computer assets such as CD-ROMs, memory, hard drives and even entire computer systems.

   Reduce the need for costly physical inventories by removing the need to visit each desktop.

   Assisting with Disaster Recovery by transferring the IT information collected by your ServiceDesk to your contingency plans, identifying where critical users and revenue related PCs are located.

   Virus prevention and remedial activities are essential for any enterprise. As NetSupport ServiceDesk works independently of your e-mail server, periodic updates can be distributed to your users even during a virus crisis
Short tags:
servicedesk, helpdesk, web based, DNA, netsupport, helpdesk software, ITIL, service desk
System Requirements:
100 Mb+,IE 6, Microsoft MSDE, SQL7,SQL2000
Change Info:
AD integration, Auto Escalations, Support for Mobiles, Customisation
      Freeware alternatives NetSupport Servicedesk 3.0
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  • ManageEngine ServiceDesk Plus 8.2 — ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software with integrated project management. ITIL ready version is also available ManageEngine ServiceDesk…
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