rapidHELP 2.1 free download rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.   
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rapidHELP 2.1    View screenshot )


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rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

Updated Sep 13, 2011 19:57:36
Size46080 kb
LicenceShareware
StatusNew Release
LanguagesEnglish, German
OSWindows 2000, Windows XP
Homepagerapidhelp.net
AuthorrapidHELP Software Hermes & Nolden GbR
rapidHELP 2.1 free download rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

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Description:
   This is rapidHELP

   rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.

   Functional Overview

   Transparent Data flow

   Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).

   Customer Tickets

   When you create a new ticket, the software automatically displays that customerís history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.

   Multitasking support

   The system is multitasking compliant in every respect.

   Integral Absence Manager

   The Absence Manager controls the availability of all Call Centre staff.

   Uniform GUI for Administrators and Users

   rapidHELP administrators use the same GUI as the users.

   Internet Capability

   The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.

   Automatic Timing

   The duration of all support actions can be timed automatically.

   Automatical display of new tickets

   The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.

   Statistics

   Clearly arranged statistics tell you everything you need to know about your Call Centres performance.

   HTML-Functionality

   rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.

   Drag and Drop

   The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.

   Security

   Each supporter and group can be equipped with different user rights. This guarantees a high standa
Short tags:
SLA, service, Trial software, helpdesk, xml, callcenter, helpdesk for free, pdf, call center, Knowledge Base, Knowledgebase, Service Level Agreement, call, Service level, service software, Web-Connector, ticket, helpdesk software, Service Desk, support
System Requirements:
Pentium 200 or equivalent, MS Windows 2000/XP, MS Internet Explorer 5.5 SP1 or higher, 15 MB free hard disk space, 64 MB RAM
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      Freeware alternatives rapidHELP 2.1
Free Download now  Free Download rapidHELP 2.1 from rapidhelp.net

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