|
|
| The VI Service Desk is a complete IT service management solution providing Incident, Service, Knowledge, End User Self Help, and Asset Management. |
|
| Updated |
Feb 11, 2009 19:51:23 | | Size | 3743 kb | | Licence | Commercial | | Status | Major Update | | Languages | English | | Tags | Lotus Notes Help Desk, Notes Help Desk, Lotus Notes, HelpDesk, Help Desk, Asset Management, Knowledge Base | | OS | Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Unix, Palm OS, Mac OS | | Homepage | velocityintegrations.com | | Email | contact@velocityintegrations.com | | Author | Maurizio Russomanno |
|
|
click for full size
|
Description: Features at a Glance
•Fully Web and Notes Client enabled
•End User Self Help Interface
•Custom Personal Settings Analyst and Manager Home Page
•Discussion Board for informal exchange of ideas and solutions
•Pre-Approved Knowledge Base for both End Users and Analyst/Managers
•Bi-directional Correspondence Communication between User and Analyst
•Fully documented Audit Trails on all forms
•Auto Assignment Rules based on Ticket Category and Location
•Multi-level Category creation with view filtering based on location
•Auto-Task Assignment of Task Set Templates
•Ad Hoc Reporting to create virtually any report
•Export any view, chart - report to Excel for increased portability
•Distribute news, updates via bulletins company wide or departmentally
•Automatically gather your networks hardware and software information
•Dynamically pull information from Active Directory
•Configure auto-notification/progress updates to End Users
•Auto-Escalate based on a wide variety of business rules
•Send out warning notifications that a Ticket is endanger of being Escalated
•Set up Service Level Agreements for VIP(s)
•Associate similar tickets for quicker resolution
•Specify x and y-axis parameters for robust Excel Chart Reporting
•Enter Ticket and Asset Work History
•Set automatic email reminders for special tickets
•Put a ticket ‘On-hold’ while waiting for information
•All VI Service Desk emails can be replied to and sent back to point of origination
•Make the VI Service Desk a Mail-in database and assignment criteria when auto-creating tickets
•Allow users to create tickets from their Notes Mail
•Store all IT related documentation within the Knowledge Library
•Send Custom Surveys to groups of your choice
•Track Software Licensing and see when you need to re-order
•Create custom Approval Workflows for special change requests
•Create external Service Level Agreements for Vendors
•Generate reports based on Ticket Priority against pre-set benchmarks | Short tags: Lotus Notes Help Desk, Notes Help Desk, Lotus Notes, HelpDesk, Help Desk, Asset Management, Knowledge Base | |
| | Freeware alternatives VI Service Desk 4.0 |
| Free Download VI Service Desk 4.0 from velocityintegrations.com |
| Similar software shotlights: | - ManageEngine ServiceDesk Plus 7.5 ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software whose features include software license tracking, contract mgmt, purchase mgmt & knowledge mgmt
- SupportWizard 6 FAQ and isssue tracking software. Winner of the User Choice Award (http://www.userschoiceawards.com/results-2002_ICCM.html). With over 5 years of full production use, SupportWizard raises customer
| | Find all software similar on VI Service Desk 4.0 |
| Similar smart reviews: | - Personal Memory Manager 6.0, Human Knowledge Management Personal Memory Manager is a unique combination of powerful knowledge management and presentation engine with human user interface clear, simple and understandable. The software is ultimately close to the requirements of user who wants to represent complex idea and knowledge structures and DOESNT want to study the program for several days or weeks beforehand. In plain
- Aml Pages 9.02, Writing Notes, Organizing Notes, All About Notes Whenever you use your computer, for work or for entertainment, every minute or once a week, theres a moment when you realize that you need a very special kind of software. First, you think you just want to be able to write notes and texts, you know, something simple. Of course, you can just use a text editor or something like that, but why not to think further and take
- Dolphin Aqua Life 3D Screensaver 2.9. Ocean on Your Desk. Times when «screensaver» programs were actually used for screen saving (i.e. for prevention of «phosphor burn-ins») are way back in the past. It is no longer a goal for screen savers. Now we have screensavers that demonstrate ones humor and art capabilities, screensavers that stimulates one to work hard and screensavers that help one rest and relax. And one the
- Astrological Data Base Sphinx 2.0. For Those Who Understands Astrological Database Sphinx is the «right» software for both professional astrologists and newbies with serious expectancies. The software is great for those who want not to just «play with todays prognosis», but rather understand and love the astrology science. And, possibly, have the science as their primary occupation. The first task Astrological Data Base Sphinx performs
- Cutout Pro, Your Home-Based Cartoon Shop Kids like cartoons and are ready to watch them non-stop unless you interrupt them. So, why not combine the pleasure with learning and teach them to create their own cartoons? What can be more exciting than watching your favorite characters living by the scenario written by you? Check out Cutout Pros Stickman, 2D animation software specially made for children who would like to learn digital
- TrendCatch – a trading strategy based on pure confidence Successful trading relies on deep knowledge of the market, constant monitoring and timely actions. Modern trading tools can help you minimize your involvement in the process and, therefore, the risks of making a hasty decision that may result in serious losses. Working with SP500 Futures or Forex Spot Market on a daily basis requires a reliable trend analysis tool that will tell you when
- Easy Notes These days, the amount of information we face daily is simply astounding. Although most of it is quite useless, some bits are definitely worth being written down or memorized in this or that way. Just a couple of decades ago, whole notebooks used to get filled up with hectic scribbles and sometimes completely indecipherable notes that were meant to help us in the
- GoldenSection Notes 3.0 Handy & Nifty Children who need place for writing those lovely things about their friends, school adventures, and pets; housewife sitting home and writing recipes and thoughts about «soap operas»; somebodys parents wanting to write a few words in «memoir-like» style. What do they have in common? They need place for writing their notes, and they want to write them on a computer
- CS Desktop Notes v 3.6, Stick Them *Inside* the Monitor Those pieces of paper, swarmed all over your monitor, desk, keyboard, walls around, and doors and windows yes, those motley things with illegible, crooked pen marks, which you call «sticky notes». Arent they really ugly? Dont you want to have a different kind of notes on your Windows desktop those that you could fill out with neat, printed letters, those that you
| | Find all smart reviews similar on VI Service Desk 4.0 |
|