HelpBeam lets you instantly view and control your customer's computer over the internet, across firewalls and proxies. Resolve the issue in real time, using 100% secure web based remote control, with no installation or configuration.
Sep 13, 2011 19:57:36
Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista
Description: HelpBeam lets you instantly view and control your customer's computer over the internet, across firewalls and proxies. Resolve the issue in real time, using web based remote control. HelpBeam requires no installation or configuration, and is 100% secured with end to end SSL encryption.
HelpBeam is very simply to use for both the customer and support representative. All the customer must do is visit the HelpBeam web site and download a small application. The support representative can then view, control and transfer files in real time on their machine, often in less than 30 seconds.
Beyond Remote Support 2007 Support your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a