Public Folder HelpDesk for Outlook 8 free download Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL.   
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Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL.

Updated Sep 13, 2011 19:57:36
Size2314 kb
LicenceShareware
StatusNew Release
LanguagesEnglish, German, French, Italian, Portuguese, Spanish
OSWindows 2000, Windows XP
Homepagekalmstrom.nu
AuthorPeter Kalmstrom
Public Folder HelpDesk for Outlook 8 free download Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get  information from the Outlook contacts or the GAL.

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  • KBase for Outlook 3 — With KBase you create knowledge base articles in Outlook and use all the Outlook tools, like text formatting, spell check, embedded images and attachments. The KBase articare shared via an Access or SQL Server database or via a SharePoint site.
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Description:
   Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets based on configurable lists of problem types. Get information from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations can be tracked. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables.

   Outlook form can be customized free of charge. VB 6 and dhtml source code available for purchase if further customizations are needed.

   Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.

   Free 30 day trial! Organization price (500 US$ including 1 year support) - no limits on number of users.

   Compatible with Outlook 2000-2003. Will be comatible with Outlook 2007 also when that launches.
Short tags:
Helpdesk, Outlook, Issue Tracking
System Requirements:
Exchange Server 5.5 or later
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Free Download now  Free Download Public Folder HelpDesk for Outlook 8 from kalmstrom.nu

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