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ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet.
Updated
Aug 3, 2006 04:37:43
Size
7661 kb
Licence
Shareware
Status
Alpha
Languages
English
Tags
Live support, crm, live chat, website support, website tools, website crm, ontiva, fusion, live person, boldchat
OS
Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista
Description: ONTIVA FUSION is a fully integrated communication solution that facilitates real-time sales, customer support and marketing strategy through the Internet.
ONTIVA provides the next generation of online eCRM products with an intuitive and easy-to-use solution capable of supporting and managing the interaction needs of your company's online customers via chat or VOIP.
Phone calls, faxes, employee overhead and other support operating costs are often a significant portion of a company's total customer service costs. ONTIVA FUSION will enable you to communicate instantly with your customers as they browse your online products. Remember that a single question answered from a live support agent can be enough to close a sale!
With ONTIVA FUSION, a single support agent can interact with up to 10 customers simultaneously. This drastically reduces your company's operating costs.
The ONTIVA eCRM Edition is designed for small companies/sites and enterprise level companies/sites. This version does not restrict the number of support/sales agents. Features on the eCRM edition include co-browsing, email management, ticket management, workflow, and self-service knowledge base.
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