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ProcessWorx CMDB 1.5.0204
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| The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes by establishing a standard, centralized information repository. |
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| Updated |
Aug 7, 2006 01:20:22 | | Size | 40150 kb | | Licence | Commercial | | Status | New Release | | Languages | English | | Tags | CMDB, Configuration Management, ITIL, ITSM, Service Management, Service Level Agreement, SLA, OLA, UC, IT, Service Catalog, MOF | | OS | Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003 | | Homepage | processworx.com | | Email | service@processworx.com | | Author | PWX PWX |
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| Other author's software: | - ITIL Service Management (ITSM) Toolkit 2.11 The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization.
- ITIL Service Management Excellerator 1.10 The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives.
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Description: The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation.
- Record and maintain CI attributes & IT service dependencies
- Establish & track CI ownership and accountability
- Track CIs by type, owner, dept., environment, status and vendor
- Establish relationships within and between IT services and CIs
- Maintain data integrity through audit tracking & change logs
- Determine CI status, generate compliance reports
- Link CIs to specific documentation including policies, processes, procedures and supporting reference materials
- Sarbanes-Oxley and IT continuity (ITSCM) tracking functionality
- Custom reports, record duplication and data export functions
- Dynamically update IT Service and CI relationships
- Track inactive, non-standard and/or non-complaint CIs
- Copy and export CI data and related reports
- Generate business-specific IT Service Catalog with pricing
- Import, export and dynamically update CI information
...and many more features!
The ProcessWorx CMDB includes demo data to better understand how the CMDB is used in a real-world setting. The ProcessWorx CMDB also includes supporting documentation examples to help establish the foundation for the Configuration Management process:
- Configuration Management Policy Template / Example
- Configuration Management Process Overview / Example
- Multiple Configuration Management Procedure Examples | Short tags: CMDB, Configuration Management, ITIL, ITSM, Service Management, Service Level Agreement, SLA, OLA, UC, IT, Service Catalog, MOF | System Requirements: Microsoft Office, Adobe Reader | Change Info: Export, Import, Docu-Link, Network Version | |
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| Free Download ProcessWorx CMDB 1.5.0204 from processworx.com |
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