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ITIL Service Management (ITSM) Toolkit 2.11
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| The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. |
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| Updated |
Aug 7, 2006 01:20:21 | | Size | 2785 kb | | Licence | Commercial | | Status | New Release | | Languages | English | | Tags | UC, Service Management, IT, Service Catalog, ITIL, CMDB, Service Level Agreement, SLA, OLA, ITSM | | OS | Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP | | Homepage | processworx.com | | Email | service@processworx.com | | Author | PWX PWX |
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| Other author's software: | - ProcessWorx CMDB 1.5.0204 The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes by establishing a standard, centralized information repository.
- ITIL Service Management Excellerator 1.10 The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives.
| | Show all author's software |
Description: The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews - Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) - ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles & Responsibilities (ARCI) Template All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more. | Short tags: UC, Service Management, IT, Service Catalog, ITIL, CMDB, Service Level Agreement, SLA, OLA, ITSM | System Requirements: Microsoft Office, Adobe Reader | |
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| Free Download ITIL Service Management (ITSM) Toolkit 2.11 from processworx.com |
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