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| Ticket Operator software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems. |
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Jul 20, 2004 16:24:29 | | Size | 221 kb | | Licence | Commercial | | Status | New Release | | Languages | English | | Tags | desk, trouble, online, technical, system, help, support, problem, report, web, access | | OS | Windows NT, Windows 2000, Windows XP, Unix | | Homepage | itlaurel.com | | Email | software@itlaurel.com | | Author | Janice Petros |
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Description: Ticket Operator software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
The main characteristic of Ticket Operator are:
- Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs.
- Staff Permissions: you can assign your staff members to separate departments;
- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;
- Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).
For Ticket Operator Administrators:
- Runs on Apache/IIS - no proprietary web servers;
- Easy-to-use menus for managing reps, departments, categories, priorities and
statuses;
- Runs on with mySQL database;
- Built-in reports for keeping track of problems, users and support reps;
- Configurable email messages;
- Easy customizable pages to fit your organizations needs. | Short tags: desk, trouble, online, technical, system, help, support, problem, report, web, access | System Requirements: Windows NT/2000/XP with IIS 4.0 | Change Info: Ticket Operator allows to provide a simple, easy to use web interface for managing and tracking technical support problems. | |
| | Freeware alternatives Ticket Operator |
| Free Download Ticket Operator from itlaurel.com |
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- Assistance Desk 1.4 Assistance Desk (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and
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