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| Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. |
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| Updated |
Jan 11, 2007 04:18:40 | | Size | 5089 kb | | Licence | Shareware | | Status | Minor Update | | Languages | English | | Tags | help desk, helpdesk, help desk software, helpdesk software, help desk system, helpdesk system, customer support, problem resolution, call center, customer service, issue tracking, call tracking | | OS | Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP | | Homepage | helpdesk99.com | | Email | padgen@Lbesoftware.com | | Author | Leigh Business Enterprises Ltd. |
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| Other author's software: | - LBE Free Helpdesk 2.5 — Free multi-user helpdesk system - no timeouts, no tricks!!! This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Customer Details,Prioritize, Flexible Reports.
- LBE Toolbox for MS Outlook 2.1.2 — A collection of utilities for use with Microsoft Outlook. Send .multiple individual e-mails. Save space by stripping large attachments from messages. Remove duplicates. Tidy up Contacts. Monitor your web-sites. Delete spam. Open multiple web sites.
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Description:
Easy to use helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install Help Desk-99. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose Help Desk-99 is they found it very easy to understand. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent. | Short tags:
help desk, helpdesk, help desk software, helpdesk software, help desk system, helpdesk system, customer support, problem resolution, call center, customer service, issue tracking, call tracking | System Requirements:
25 MB Hard disk space, Javascript enabled browser | Change Info:
Bug fixes,new features | |
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|  Free Download Help Desk-99 4.0.165 from helpdesk99.com |
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