Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.
Sep 13, 2011 19:57:36
Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista
Lokad OpenShell Forecasting 1.0.1 Open source (BSD) PowerShell snap-in featuring CmdLets dedicated to time-series forecasting. Time-series forecasts are used for sales forecasting, staff scheduling, resource planning, inventory management (among many others).
Lokad ASP.Net Sales Forecasting 1.0.8 Integrate sales forecasting reports in your eCommerce application. Smart inventory management is a cornerstone of eCommerce profitability. Get daily / weekly / monthly forecasts for each product of your catalog (CSV format supported for MS Excel).
Description: Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.
Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity.
No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.
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VeriSign opens India tech center, to ramp up staff VeriSign Inc. , whichprovides infrastructure services to enable e-commerce andcontent delivery over the Internet, said on Tuesday it openedan India technology center which would have 200 staff by theend of 2007.