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Sep 13, 2011 19:57:36
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Microsoft slows to support customers' pace The software maker's decision to extend support for many of its products reflects a new reality: Customers are increasingly reluctant to update major software components every few years just to keep up with Microsoft's shipment schedules.
Customers And Partners Support Microsoft's CRM Delay Brad Wilson, general manager of Microsoft CRM, says the delay of CRM 2.0 is because of feedback from customers and partners who prefer to see new capabilities added now rather than wait for a subsequent release.