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Public Folder HelpDesk 10.1
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| Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Attached files and rich text. Sort tickets. Iinformation from Contacts or GAL. For public folder or shared mailbox. Subscription $150/month for all kalmstrom.com products |
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May 22, 2009 15:31:06 | | Size | 10639 kb | | Licence | Shareware | | Status | Major Update | | Languages | English, German, French, Italian, Portuguese, Spanish | | Tags | Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution | | OS | Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista | | Homepage | kalmstrom.com | | Email | support@kalmstrom.com | | Author | Peter Kalmstrom |
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| Other author's software: | - Public Folder HelpDesk for Outlook 9.2.5 Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.
- KBase for Outlook 2 A knowledge base that runs completely in an Exchange public folder. No extra windows. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Full text searching. Publish to htm files with index.
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Description: Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. | Short tags: Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution | System Requirements: Exchange Server 5.5 or later | Change Info: Automatic e-mail to Responsible when e-mail has been added to ticket/subfolder. Open Ticket button works also for those e-mails. Also several other enhancements. | Find last version of Public Folder HelpDesk | |
| | Freeware alternatives Public Folder HelpDesk 10.1 |
| Free Download Public Folder HelpDesk 10.1 from kalmstrom.com |
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