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Deliver workload forecasts. Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting.
Dec 26, 2011 12:07:42
Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows CE
Lokad Call Center Calculator 2.3.377.1 Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.
Lokad OpenShell Forecasting 1.0.1 Open source (BSD) PowerShell snap-in featuring CmdLets dedicated to time-series forecasting. Time-series forecasts are used for sales forecasting, staff scheduling, resource planning, inventory management (among many others).
Description: Deliver workload forecasts. Best suited for call centers and staff managers (retail, restaurants, hostels, ...). Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting.
Get customizable reports with hour, half-hour and quarter-hour aggregation for your forecasts. Retrieve historical data directly from your business application for a full integration. Ex: retrieve aggregated inbound call logs and get future inbound call volumes. Cut-and-paste reports into Microsoft Excel.
Forecasts rely on the Lokad hosted forecasting technology. The application is released as open-source and has been designed to be easily extended to be plugged into third party business applications.
VeriSign opens India tech center, to ramp up staff VeriSign Inc. , whichprovides infrastructure services to enable e-commerce andcontent delivery over the Internet, said on Tuesday it openedan India technology center which would have 200 staff by theend of 2007.