Omni Customer Support allows you to create a searchable knowledge base to improve customer support. Based on Search engine technology, it quickly finds the most relevant issue saving time and keeping your customers happy.
Sep 13, 2011 19:57:36
Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows CE
Description: Omni Customer Support allows you to improve the quality of your customer support
The underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution
It allows new staff to be immediately productive without a costly investment of learning all the known support issues
It enables you to track the problem areas of your product so you can see what areas need improvement in the next release
Why Omni Customer Support?
Omni Customer Support enables you to create a searchable knowledge base of all your customer support issues. As the number of issues increases, the harder it is to find the right issue from the hundreds or thousands of other issues. A linear search of the issues is not going to work. You want to find the most relevant issues, so the results need to be ranked accordingly. This is what Omni Customer Support does, because it is built around a search engine.
Easy-CSS 1.01 For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or
Knowledge Base Builder 1.0 Create and manage complete support knowledge base section, manage FAQ section or publish tutorials and articles with just a few clicks. Developer licence comes with full PHP source
C&W looking to double Indian customer base British telco Cable & Wireless plans to invest USD10 million in India over the next 18 months while doubling its staff over the same period. Half of the investment will go towards setting up nodes and increasing bandwidth, with the balance being spent