ManageEngine SupportCenter Plus free download ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support. ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base download   
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ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support.

Updated Jun 16, 2009 15:47:12
Size31744 kb
LicenceFreeware
StatusMajor Update
LanguagesEnglish, German, French, Japanese, Portuguese, Spanish
TagsCustomer Support Software, Customer Service Management Software, Request Tracking, Service Level Agreement, Self Service Portal, Knowledge base, Trouble Ticketing System, Contact Management, SLA violation tracking, Workflow Management
OSWindows 2000, Windows XP, Windows 2003, Unix
Homepagemanageengine.com
Emailsupportcenterplus-support@manageengine.com
AuthorNandini Krishnan
ManageEngine SupportCenter Plus free download ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support. ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
 Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Self-Service Portal
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base download

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Other author's software:
  • ManageEngine FacilitiesDesk 5.0 — Integrated Facilities and Maintenance Management Software and HelpDesk with property, space, move and resources management features. Purchase, Contracts and Reports are also part of this software
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Description:
   ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.

   Trouble Ticketing

   Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.

   Self-Service Portal

   Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.

   Customer Case Tracking

   A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.

   Knowledge Base

   Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.

   SLA Management

   Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.

   Account & Contact Management

   Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.

   Product Catalog

   Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.

   Customer Service Reports

   Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.
Short tags:
Customer Support Software, Customer Service Management Software, Request Tracking, Service Level Agreement, Self Service Portal, Knowledge base, Trouble Ticketing System, Contact Management, SLA violation tracking, Workflow Management
System Requirements:
P III 1Ghz & more, 256 MB RAM
Change Info:
Service Management,SLA/Contracts Management, Business Rules/Work Flow, Self Service Portal, Account & Contact Management
Free Download now  Free Download ManageEngine SupportCenter Plus 7 from manageengine.com

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