Help Desk Authority (formerly BridgeTrak) 8.1 Build 221
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|Comprehensive trouble ticket tracking software for IT and/or customer support desks. User friendly interface,customizable screens and fields, knowledgebase, reporting, robust query, and modules for Asset Management, issue escalation,web self service|
Sep 13, 2011 19:57:36|
|OS||Windows 2000, Windows XP, Windows 2003|
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Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
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Pentium Processor1 ghz+, 512MB RAM, 100mb
Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc
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| Freeware alternatives Help Desk Authority (formerly BridgeTrak) 8.1 Build 221|
| Free Download Help Desk Authority (formerly BridgeTrak) 8.1 Build 221 from scriptlogic.com|