ManageEngine ServiceDesk Plus 8.2 free download ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software with integrated project management. ITIL ready version is also available   
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ManageEngine ServiceDesk Plus 8.2    View screenshot )


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ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software with integrated project management. ITIL ready version is also available

Updated Jun 4, 2013 15:43:02
Size46940 kb
LicenceFreeware
StatusMajor Update
LanguagesEnglish, German, French, Italian, Japanese, Portuguese, Spanish
OSWindows 2000, Windows XP, Windows 2003, Unix
Homepagemanageengine.com
AuthorMouttou Sidambaram
ManageEngine ServiceDesk Plus 8.2 free download ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software with integrated project management. ITIL ready version is also available

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Description:
   ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk with integrated Project Management and Asset Management software whose features include contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Project Management, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

   ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

   ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

   ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs and completed purchases. It also provides import of requesters and assets from .csv files and user satisfaction survey.

   With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. Irrespective of the size of the project, you can easily track and manage any project. It is an amazing way to collaborate with various teams and experts.

   Incident mgmt, Problem mgmt, Change mgmt, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.
Short tags:
Help Desk, ITIL help desk, ITIL, Service Desk, Asset Management, Project Management, Trouble Ticketing, Helpdesk Software, SLA Management, Contract Management, Purchase Order Management, Knowledge Base, Inventory Management
System Requirements:
P III 1Ghz and above, 256 MB RAM
Change Info:
Help Desk, Asset Management, ITIL ready Help Desk, Project Management, Purchase Management, Contract Management, Remote Control, service catalog, agent scanning, desktop management, auto assign tickets, helpdesk API
find all version  Find last version of ManageEngine ServiceDesk Plus
Free Download now  Free Download ManageEngine ServiceDesk Plus 8.2 from manageengine.com

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