ErlangXLS 1.0 free download ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.   
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ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.

Updated Sep 13, 2011 19:57:36
Size263 kb
LicenceFreeware
StatusNew Release
LanguagesEnglish, German
OSWindows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista
Homepagecclogic.eu
AuthorJens Weisbrodt
ErlangXLS 1.0 free download ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.

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More author software:
  • AnswerWIN 2.0 — AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.
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Description:
   ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.

   While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.
Short tags:
Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C, Erlang B, Average Speed of Answer
Free Download now  Free Download ErlangXLS 1.0 from cclogic.eu

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  • Lokad Call Center Calculator 2.3.377.1 — Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization…
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