Description: ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.
Lokad Call Center Calculator 2.3.377.1 Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization
AMD Planning HP, Gateway Media Center PCs AMD is talking with Hewlett-Packard, Gateway Inc. and other manufacturers about developing media-center style PCs based on AMD's Athlon 64 chips, an AMD official said on Thursday.
VeriSign opens India tech center, to ramp up staff VeriSign Inc. , whichprovides infrastructure services to enable e-commerce andcontent delivery over the Internet, said on Tuesday it openedan India technology center which would have 200 staff by theend of 2007.