AnswerWIN 2.0 free download AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.   
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AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.

Updated Sep 13, 2011 19:57:36
Size2110 kb
LicenceShareware
StatusMajor Update
LanguagesEnglish, German
OSWindows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP
Homepagecclogic.eu
AuthorJens Weisbrodt
AnswerWIN 2.0 free download AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.

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More author software:
  • ErlangXLS 1.0 — ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
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Description:
   AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls and agent costs.

   In addition to AnswerWIN with graphical user interface, there is another product AnswerXLS which provides the complete function set as Excel addins.

   The core of these products is a new forecasting methodology on caller behavior. It integrates advantages of latest scientific findings with traditional proven formulas like Erlang-C and Erlang-B.
Short tags:
Call Center Planing, Call Center Optimization, Call Center Staffing, Agent Occupation, Service Level, Lost Calls, Average Speed of Answer, Average Time to Abandonment
      Freeware alternatives AnswerWIN 2.0
Free Download now  Free Download AnswerWIN 2.0 from cclogic.eu

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