Description: AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls and agent costs.
In addition to AnswerWIN with graphical user interface, there is another product AnswerXLS which provides the complete function set as Excel addins.
The core of these products is a new forecasting methodology on caller behavior. It integrates advantages of latest scientific findings with traditional proven formulas like Erlang-C and Erlang-B.
Lokad Call Center Calculator 2.3.377.1 Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization
VeriSign opens India tech center, to ramp up staff VeriSign Inc. , whichprovides infrastructure services to enable e-commerce andcontent delivery over the Internet, said on Tuesday it openedan India technology center which would have 200 staff by theend of 2007.
VoIP Options Answer the Call For anybody looking to add a second or third phone line, or who routinely spends hours a month on long-distance calls, VoIP looks like the way to go. It's here, it works (well enough) and it will save you real money. And I expect it will ...