Description: Built to decrease travel costs and increase support efficiency, NTRsupport Pro is a remote support solution for IT Professionals and SMBs: powerful, portable, and easy to use.
Take complete control of a customer's desktop to diagnose a problem, implement a fix or demonstrate a solution. Only an Internet connection is required
Session Assignment and Scheduling
Integrate your support operation into your overall agenda. The sessions you assign go directly into your NTRsupport Pro calendar and can be imported to your Outlook agenda in one click via iCal files.
NTRsupport Pro packs all you need for effective remote support into a small, self-contained widget.
Temporary installation of dynamic client software on the customer's PC lets you keep working even when the customer is not present, eliminating downtime and creating flexibility at both ends of the support exchange.
Gather and save or export details about the operating system, service packs, IP configuration, memory, and much more - without customer assistance.
Reboot/Reconnect in safe mode
Install applications, upgrades, or patches on unattended computers or guide non-technical users through product installations or upgrades without exiting the support session or requiring user intervention.
File Transfer and Remote Printing
Easy drag and drop file transfer lets you apply patches, send URLs and updates, or receive log files with customer-approval. Print remote documents locally without having to configure printers.
Any record of the support exchange disappears from the customer computer immediately after the session ends, making your support as non-invasive as it is immediate.
Support or train up to 8 customers through simultaneous sessions in which all remote support to PC capabilities are available.
Computer Associates reassures customers Computer Associates officials at CA World, the company's annual customer conference in Las Vegas, were keen to reassure customers that CA is ready to move on from the accounting turmoil of the past few months.