Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management
Sep 13, 2011 19:57:36
Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista
What's Wrong with Tech Support? PC Vendors are failing to provide effective tech support. Also: Legislation can't protect online, e-mail privacy, and is open government always good? What's Wrong with Tech Support? Online Protection: Why Legislation Fails How Private is
FrontRange Upgrades Help Desk Software For SMEs FrontRange Solutions this week announced the release of version 8.3 of its HEAT help desk application, designed to improve the performance of IT and support organizations in small to midsize enterprises (SMEs) and distributed enterprise organizations.