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DataTrack System 3.5 3.5.9800.0

The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support

A seamless, ever-present software layer, the DataTrack System simplifies support management, communication and collaboration by automating most of your existing workflow.  With intuitive, easy-to-use tools like rules-based automation and escalation, integrated web client, correspondence tracking, email-to-ticket conversion and knowledge base, the DataTrack System builds powerful connections with employees, customers, vendors, and other business partners. 

-- Track, categorize and prioritize work requests with ease.
-- Improve responsiveness and keep-up-to-date with automated email notifications.
-- Improve workflow and ensure timeliness with automation and escalation.
-- Automatic email-to-ticket conversion and correspondence tracking.
-- Organize work requests into hierarchical folders.
-- Improve troubleshooting with detailed information about requester’s hardware and software via remote PC auditing.
-- Quick access via recently-submitted and overdue items via dashboard.
-- Generate detailed statistics and reports.
-- Find the information you’re looking for with comprehensive search functionality.
-- Customize your software with user-defined fields.
-- Automatically route requests, send emails, modify requests via automation.

Track and support your IT assets
-- Integrated, fully-customizable asset management.
-- Ensure license compliance with integrated software license tracking.
-- Effortless hardware and software auditing 
-- Track hardware and software changes through detailed audit trail and history

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  • DataTrack System 2.7.1277 — The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams.
  • DataTrack System 3.5 3.5.9800.0 — The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams.
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