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Assistance Desk 1.4

Assistance Desk  (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a

The main characteristic of Assistance Desk are: 
- Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs. 
- Staff Permissions: you can assign your staff members to separate departments;
- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;
- Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).

For Assistance Desk Administrators: 
- Runs on Apache/IIS - no proprietary web servers; 
- Easy-to-use menus for managing reps, departments, categories, priorities and
statuses; 
- Runs on with mySQL database; 
- Built-in reports for keeping track of problems, users and support reps; 
- Configurable email messages; 
- Easy customizable pages to fit your organizations needs

Similar software:
  • Ticket Operator — Ticket Operator software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
  • Polar Help Desk 5.0 — Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management, enables your organization to manage support services to your employees and customers through a help desk portal.
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