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Help Desk Outsourcing Metrics 1.1

This e-book explains you about the challenges in improving performance in a help desk call center. It also explains you about the key metrics that can
Help desk: A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else. Help desk software provides the means to log in problems and track them until solved. It also provides the management information regarding support activities

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