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ManageEngine ServiceDesk Plus 8.2

ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software with integrated project management. ITIL ready version is also
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs and completed purchases. It also provides import of requesters and assets from .csv files and user satisfaction survey.
With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. Irrespective of the size of the project, you can easily track and manage any project. It is an amazing way to collaborate with various teams and experts.
Incident mgmt, Problem mgmt, Change mgmt, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year

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  • ManageEngine ServiceDesk Plus 8.2 — ServiceDesk Plus is a web based, easy to use Help Desk and Asset Mgmt software with integrated project management. ITIL ready version is also available
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