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Public Folder HelpDesk for Outlook 8

Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets
Outlook form can be customized free of charge. VB 6 and dhtml source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. 
Free 30 day trial! Organization price (500 US$ including 1 year support)  - no limits on number of users.

Compatible with Outlook 2000-2003. Will be comatible with Outlook 2007 also when that launches

Similar software:
  • Public Folder HelpDesk for Outlook 9.2.5 — Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.
  • Public Folder Watcher 2.00 — Public Folder Watcher (PFW) is an add-on for Microsoft Outlook that profides notification functionality for all folders: public folders, e-mail folders and etc. In time notification about unread messages can greatly improve your interaction. Enjoy.
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