Lokad Desktop Workload Forecasting 1.0.0 Deliver workload forecasts. Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting.
ErlangXLS 1.0 ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
Rander, Call Center On Your Desktop What happens when you bring together a computer and an office PBX? Youre going to get a phone receptionist and call center power right on your desktop. All youd have to do to receive, place or transfer a call, to set up a voice conference or to get the PBX load report is to simply
Volume Lock - a handy tool for restricting the system volume on your PC How often do you forget to pull the system volume slider down when you work late at night? Even if you are sure that you won’t be using any audio-enabled programs, you will definitely be surprised to hear a blast of sound in the middle of the night coming from a flash banner in a popup window or an ad that