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AnswerWIN 2.0

AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting

In addition to AnswerWIN with graphical user interface, there is another product AnswerXLS which provides the complete function set as Excel addins.

The core of these products is a new forecasting methodology on caller behavior. It integrates advantages of latest scientific findings with traditional proven formulas like Erlang-C and Erlang-B

Similar software:
  • Lokad Call Center Calculator 2.3.377.1 — Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.
  • ErlangXLS 1.0 — ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
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