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Rander, Call Center On Your Desktop     


Updated Dec 27, 2007 17:28:03
Author emailanikolaev@3d2f.com
AuthorNikolaev Alexander Dmitrievich
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   What happens when you bring together a computer and an office PBX? — You’re going to get a phone receptionist and call center power right on your desktop. All you’d have to do to receive, place or transfer a call, to set up a voice conference or to get the PBX load report is to simply make a few clicks in the application window on your screen.

   To feel the taste of such power, take a look at Rander, CTI software integrated with Panasonic PBX. It unites today’s major communication tools, the computer and the phone, and brings your business to a whole new level. With just a few clicks of the mouse, you can straighten up all phone conversations in your office and ensure (or even rise) the quality of services rendered to your customers by your staff.

   Probably the best thing about it is that it doesn’t bring you yet another headache, since it uses the standard TAPI CTI interface and requires no additional programming for the deployment, and runs perfectly over the office LAN. But check out the benefits!

   Rander software will enable you to keep an eye on your PBX load in the real time and both monitor (all calls are being logged in the database) and control (get in the conversation, transfer or drop the connection) all calls, incoming or outgoing. The built-in contacts manager allows you to dial necessary numbers automatically by just selecting the recipient in the address book, and when someone dials in, you will instantly see that person’s information on your desktop.

   When it comes to handing out bonuses for the good work, you will be able to quickly find out, who has done the best job and deserves the best pay — all calls history is kept in the database, and it’s easy to find out whether someone just chatted with a pal or actually served a customer.

   As the outcome, you will get the capability to handle more phone calls within the same amount of time and give your customers a better care. — Now you can actually get the most of your PBX equipment.
Author: Nikolaev Alexander Dmitrievich
Learn more about Rander…

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