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Beyond Remote Support, Focus on Problem, Not on Getting to It     


Updated Jan 11, 2008 11:45:02
Author emailanikolaev@3d2f.com
AuthorNikolaev Alexander Dmitrievich
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   Solving a tricky problem on a remote box is often not as hard as getting to that problem. Helping a newbie to obtain, install and run a remote assistance program sometimes may be harder than resolving the original problem. A remote assistance application has got to be something really easy, not harder than making just a few mouse clicks.

   This idea was picked up by Data Apples Corp., and they came up with a brand new approach to rendering assistance to remote users. Instead of asking users to install complicated remote access programs, they will ask you, the service provider, to install a simple application on your desktop and then, believe it or not, just ask users to follow a link you send them via e-mail, instant messenger or your support website.

   With this power at your disposal, you can bring your business to a whole new level. Just by reducing your travel time between customers’ sites, you can easily double or triple your productive hours. And your capability to render quality support for critical applications remotely will attract new customers that would prefer higher quality service to closer located less qualified service provider.

   Your customers will value your services knowing that whatever should happen with their applications, you are literally just a click away. No more hours of wasted time, troubles messing with software or websites; just a few mouse clicks, and you get straight to the target.
Author: Nikolaev Alexander Dmitrievich
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