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Instant Housecall, Support 'em All!     

Updated Jan 29, 2008 15:14:56
AuthorNikolaev Alexander Dmitrievich
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   If your work is about providing support to users of some computer system (for example, you sell the system or sell consulting services, etc.), you can think of it as of almost unsolvable problem. Typical users have an extremely wide range of qualifications and experience, so your recommendations (provided through email, phone or some messaging service) can be easily misunderstood, ignored, forgotten and so on. Of course, there are some «remote assistance» solutions, but they tend to recursively fall into the same problem of «how to help user install the remote assistant». That’s why zero-configuration and always working Instant Housecall matters.

   The software consists of three parts: a web-based administration interface available at, a small application for support specialist, and an even smaller application for user. From the user’s point of view, all the assistant’s recommendations look like «please open, then click Download, and then click Invite». Once these steps are went through, the support specialist receives the invitation to help the user, and the administrative web-interface logs all the actions. The performance of Instant Housecall software modules is

   super-stable: it works behind firewalls and proxies, resumes after computer reboot (even in the Safe mode), and correctly understands all modern Windows Vista features.
Author: Nikolaev Alexander Dmitrievich
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