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| 1. | Queuing Model Excel 2.0  (bizpeponline.com) | ||
| Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in callo… | |||
| Updated: Jul 20, 2004 | Rating: 0 | Author: David Morcom | Size: 150 kb | Shareware Similar software |
| 2. | Help Desk Outsourcing Metrics 1.1 (100topbpocompanies.com) | ||
| you work for a call center or any other Business Process outsourcing unit, you may get a chance to deal with help desk outsourcing metrics. The metrics are common in the call center industry. This is primarily because such indicators are used in evaluating just how far along the… | |||
| Updated: Sep 14, 2008 | Rating: 0 | Author: Santosh Choudhary | Size: 48 kb | Freeware Go to category: Business Similar software |
| 3. | Lokad Desktop Workload Forecasting 1.0.0 (lokad.com) | ||
| workload forecasts. Best suited for call centers and staff managers (retail, restaurants, hostels, ...). Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting. Get customizable reports witho… | |||
| Updated: Oct 24, 2007 | Rating: 0 | Author: Joannes Vermorel | Size: 574 kb | Freeware Go to category: Business > Project management Similar software |
| 4. | Lokad Call Center Calculator 2.3.377.1 (lokad.com) | ||
| waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability. Start optimizing staff levels witho… | |||
| Updated: Jul 21, 2009 | Rating: 0 | Author: Joannes Vermorel | Size: 2239 kb | Freeware Go to category: Business > Finance Similar software |
| 5. | rapidHELP 2.1 (rapidhelp.net) | ||
| is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, takingo… | |||
| Updated: Jul 20, 2004 | Rating: 92 | Author: rapidHELP Software Hermes & Nolden GbR | Size: 46080 kb | Demo Go to category: Business > Personal Info Managers Similar software |
| 6. | rapidHELP 2.1 (rapidhelp.net) | ||
| is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, takingo… | |||
| Updated: Aug 2, 2005 | Rating: 0 | Author: rapidHELP Software Hermes & Nolden GbR | Size: 46080 kb | Shareware Go to category: Business Similar software |
| 7. | MSD Employees 3.10 (msdsoft.com) | ||
| where the user can store all kind of generic informations like phone calls, emails, receipts, etc. One of the most valuable tools of this program is the absences and holidays manager, which allows to keep track of the absences and holidays of the employees with a easy to use graphical interface. MSD… | |||
| Updated: Jun 17, 2009 | Rating: 0 | Author: Manuel Sebares | Size: 4446 kb | Shareware Go to category: Business > Database Management Similar software |
| 8. | MSD Employees Multiuser 3.10 (msdsoft.com) | ||
| where the user can store all kind of generic informations like phone calls, emails, receipts, etc. One of the most valuable tools of this program is the absences and holidays manager, which allows to keep track of the absences and holidays of the employees with a easy to use graphical interface. MSD… | |||
| Updated: Jun 17, 2009 | Rating: 0 | Author: Manuel Sebares | Size: 6393 kb | Shareware Go to category: Business > Database Management Similar software |
| 9. | ErlangXLS 1.0 (cclogic.eu) | ||
| provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge ando… | |||
| Updated: Nov 29, 2008 | Rating: 0 | Author: Jens Weisbrodt | Size: 263 kb | Freeware Go to category: Business > Calculators Similar software |
| 10. | AnswerWIN 2.0 (cclogic.eu) | ||
| is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls and agent costs. In addition to AnswerWIN with graphical usero… | |||
| Updated: Dec 1, 2008 | Rating: 0 | Author: Jens Weisbrodt | Size: 2110 kb | Shareware Go to category: Business > Calculators Similar software |
| 11. | Watch N Catch Surveillance Software 1 (watchncatch.com) | ||
| in real time and enables you to get in touch of your family, staff or belongings, any time from anywhere in the world on your mobile or web. Surveillance on your mobile or web View live video of any location on your mobile or web any time from anywhere in the world. Control the world-class surveillance from your mobile or web or sms from anywhere in the world. Manageo… | |||
| Updated: Jun 13, 2008 | Rating: 0 | Author: AR Monitoring System | Size: 3256 kb | Shareware Go to category: Utilities > Security Similar software |
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