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| 1. | Web Help Desk Software for Mac OS X 9.1.24 | ||
| track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. Key Help Desk Software Features: - 100% Web-based Help Desk Software | |||
| Updated: Apr 17, 2009 | Rating: 0 | Author: Web Help Desk Sales | Size: 55296 kb | Shareware Go to category: Business > Office Similar software |
| 2. | Active Web Helpdesk 2 | ||
| Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized. The source code with Access or MS SQL database is available. Featureso | |||
| Updated: Feb 5, 2007 | Rating: 0 | Author: Alvin Lu | Size: 520 kb | Demo Go to category: Internet Similar software |
| 3. | Public Folder HelpDesk for Outlook 9.2.5 | ||
| on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mailo | |||
| Updated: Aug 28, 2007 | Rating: 0 | Author: Peter Kalmstrom | Size: 6923 kb | Shareware Similar software |
| 4. | JumpBox for the SugarCRM CRM System 1.0.2 | ||
| is the market-leading, commercial open source customer relationship management (CRM) application. SugarCRM's open source architecture adapts to any business environment by offering a flexible, cost-effective alternative to proprietary apps. With SugarCRM, companies can more easily customize and integrate customer-facing business processes in order to build and maintaino | |||
| Updated: Sep 29, 2007 | Rating: 0 | Author: Team JumpBox | Size: 142336 kb | Commercial Similar software |
| 5. | Razordesk Enterprise Edition 5U 3.2.00 | ||
| can even produce headed itemized time sheets to accurately bill your customers effort according to their support contract. If you prefer to host the system using your own Windows web server we offer a range of packages, from the Razordesk Personal Edition to the Enterprise Edition Licensing is based | |||
| Updated: Jul 2, 2008 | Rating: 0 | Author: Bluetang Development | Size: 67706 kb | Commercial Go to category: Business Similar software |
| 6. | Boldcenter Operator Client .NET 4.13 | ||
| software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help | |||
| Updated: Oct 16, 2005 | Rating: 0 | Author: Kent Johnson | Size: 4263 kb | Freeware Similar software |
| 7. | Boldchat 5.00 | ||
| software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help | |||
| Updated: Mar 19, 2008 | Rating: 0 | Author: Bravestorm, LLC | Size: 6264 kb | Freeware Similar software |
| 8. | Polar Help Desk Free 4.1 | ||
| practices procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. - Customer service requests are fulfilled through Service Level Management processes - Achieveo | |||
| Updated: Apr 11, 2007 | Rating: 0 | Author: Polar Polar | Size: 9722 kb | Freeware Go to category: Business > Office Similar software |
| 9. | Remote Helpdesk 7.8 | ||
| support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression, 256 key AES encryption (Rijndael) of all traffico | |||
| Updated: Dec 22, 2008 | Rating: 149 | Author: Glen Dean | Size: 2822 kb | Shareware Similar software |
| 10. | ActiveXperts Network Monitor 5.4 | ||
| and devices. For years, System Administrators, Network Operators and Helpdesk employees have relied upon the power and flexibility and reliability of this Network Monitor tool. The product runs as a service on the Windows NT/2000/XP/2003 platform, and supports Windows, UNIX, LINUX and Novell | |||
| Updated: Jul 20, 2004 | Rating: 86 | Author: Bart Jonkman | Size: 4599 kb | Shareware Go to category: Internet Similar software |
| 11. | Responsive Knowledgebase 1.01 | ||
| KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKBo | |||
| Updated: Jul 20, 2004 | Rating: 0 | Author: Alan Macy | Size: 437 kb | Demo Similar software |
| 12. | ieSupportManager 1.50 | ||
| is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows theo | |||
| Updated: Sep 4, 2005 | Rating: 0 | Author: Stephen McNamee | Size: 14336 kb | Demo Similar software |
| 13. | ReadyDesk 5.5 | ||
| helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizable interfaces, customizable work flows, live support chat, creation of tickets from incoming | |||
| Updated: Apr 7, 2009 | Rating: 0 | Author: ReadyDesk Development | Size: 4724 kb | Demo Similar software |
| 14. | SupportWizard 6 | ||
| With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm). The dynamic FAQ is free and SupportWizard also provides Helpdesk/Callo | |||
| Updated: Nov 25, 2004 | Rating: 0 | Author: Bridget Conrad | Size: 36000 kb | Shareware Go to category: Audio & Video Similar software |
| 15. | Super Suite 3.0.11.5 | ||
| and software licensing. Using Report Forge, build sophisticated custom reports, in seconds, for Network Auditor and Network Inventory Manager. Super Suite is the comprehensive systems management solution for IT professionals. Super Suite allows you to automarically detect the hardware and software, manage your time and servicing and build custom reports for youro | |||
| Updated: Jul 20, 2004 | Rating: 18 | Author: Microforge.net LLC | Size: 151 kb | Shareware Go to category: Business Similar software |
| 16. | cpTracker Professional 2.2.6 | ||
| Professional will assist you in managing your contacts, prospects, customers, sales, projects and tasks to the last detail. cpTracker Professional is your Complete Contact, Project and Content Management Solution! Easy to use and very powerful. cpTracker has been designed with ease of use in mind, yet not sacrificing in features. Use as little or as much as your needs dictateo | |||
| Updated: Jan 20, 2006 | Rating: 0 | Author: Greg Berthume | Size: 10894 kb | Shareware Go to category: Business > Project management Similar software |
| 17. | Request Tracker 3.2 | ||
| allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you too | |||
| Updated: Feb 6, 2009 | Rating: 0 | Author: Michael Wolter | Size: 5343 kb | Shareware Similar software |
| 18. | LBE Desktop Helpdesk 4.0.182 | ||
| to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our priceo | |||
| Updated: Nov 25, 2008 | Rating: 16 | Author: Leigh Business Enterprises Ltd. | Size: 4511 kb | Shareware Go to category: Business > Office Similar software |
| 19. | LBE Web Helpdesk 4.0.131 | ||
| designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser | |||
| Updated: Nov 25, 2008 | Rating: 0 | Author: Leigh Business Enterprises Ltd. | Size: 1927 kb | Shareware Go to category: Business > Office Similar software |
| 20. | iTrack Enterprise 2.1F | ||
| for tracking, reporting, and analyzing internal user or external customer support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff and customers by email. Using the web interface, users can submit queries from their web browser. The web interface will runo | |||
| Updated: Jul 20, 2004 | Rating: 0 | Author: Mark Chenault | Size: 14307 kb | Shareware Similar software |
| 21. | Advanced Email Parser Lite 1.23 | ||
| a transport for operational data such as product or service orders, helpdesk requests, business-to-business communications and much more. However, the major drawback of e-mail based systems is that usually trained personnel required to sort and qualify the incoming e-mail messages as well as to extract | |||
| Updated: Jul 20, 2004 | Rating: 0 | Author: Nikolay Stepankov | Size: 4281 kb | Shareware Go to category: Internet > E-mail Similar software |
| 22. | PlusSuite .Net Control Library 4.0.0.0 | ||
| - You can extend the PlusSuite control classes and add your own custom features; -Flexibility - PlusSuite is not a "closed" assembly, it allows you to use it's feature where and how you need them; -Great Support - Knowledgebase, a full Class Library, Samples and Demos together with the online helpdesk make this product a highly supported product; -Trial - You can try ouro | |||
| Updated: Jan 26, 2008 | Rating: 42 | Author: Iulian Ionescu | Size: 10183 kb | Commercial Go to category: Development Tools > dotNET Similar software |
| 23. | AB Sequest 2.4.3 | ||
| A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution (water, gas, electricity etc.) and other situations where information on ongoing events must be available on a network. A program for sharing and | |||
| Updated: Jul 20, 2004 | Rating: 0 | Author: Anders Gardo | Size: 2021 kb | Shareware Go to category: Business Similar software |
| 24. | LBE Free Helpdesk 2.5 | ||
| multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators. Free multi-user helpdesk systemo | |||
| Updated: Jul 20, 2004 | Rating: 16 | Author: Leigh Business Enterprises Ltd. | Size: 2331 kb | Freeware Go to category: Business Similar software |
| 25. | SmartWebChat 1.0 | ||
| live with your web site visitors, converting them into loyal customers and building strong customer relationships. Offering Interact live with your web site visitors using a powerful rich-text chat application, Interact live with your web site visitors using a powerful rich-text chat application, Define and use multiple configurations and languages for the button imageso | |||
| Updated: Aug 2, 2005 | Rating: 0 | Author: Supremacy Financial Corporation | Size: 254 kb | Freeware Similar software |
| 26. | Netman Enterprise Trial 3.5 | ||
| Netman comes in five editions, tailored to the needs of the customers: Netman-Ho : It is a Home office edition which has license for 5 clients bound to a Netman-HO server in a Local Area Network. Netman-SO : It is a Small office edition which has license for 10 clients bound to a Netman-SO server in a Local Area Network. . NETMAN-Professional has a 50 user licenseo | |||
| Updated: Apr 22, 2004 | Rating: 0 | Author: Devanathan Raghavan | Size: 5962 kb | Shareware Go to category: Business Similar software |
| 27. | ieSupportManager Helpdesk 2.06 | ||
| is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows theo | |||
| Updated: Nov 27, 2009 | Rating: 0 | Author: Stephen McNamee | Size: 20992 kb | Demo Similar software |
| 28. | Cerberus Helpdesk 2.4.0 | ||
| Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue trackingo | |||
| Updated: Jul 20, 2004 | Rating: 0 | Author: Jeff Standen | Size: 3799 kb | Commercial Similar software |
| 29. | AB Sequest 2.5.0 | ||
| A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution (water, gas, electricity etc.) and other situations where information on ongoing events must be available on a network. A program for sharing and | |||
| Updated: Aug 15, 2004 | Rating: 0 | Author: Anders Gårdö | Size: 1680 kb | Shareware Go to category: Business Similar software |
| 30. | Beyond Remote Support 2007 | ||
| your customers remotely thru firewalls in seconds using e-mail, chat, or your website. Similar fuctionality to GoToAssist, LogMeIn Rescue and WebEx Support Center at a fraction of the price. Plus, it runs as a smart client application on your desktop (no logging onto a website!), giving you the speed you need with the power of web services. Support unlimited customers pero | |||
| Updated: Nov 14, 2007 | Rating: 0 | Author: Michael Berg | Size: 2117 kb | Shareware Go to category: Utilities > Internet Tools Similar software |
| 31. | My-CRM 2.51.54 | ||
| with receivables and a project/helpdesk module. Manage your contacts with ms word integration for sending letters, appointments and emailing A project module that includes tracking of time, materials and expenses that can be added to an invoice A fully integrated calendar system that will link events to contacts, opportunities and projects You cano | |||
| Updated: Aug 2, 2006 | Rating: 0 | Author: Paul Oxley | Size: 47864 kb | Commercial Go to category: Business > Accounting Similar software |
| 32. | Mouse Tracks 2007 6.50 | ||
| Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment. Mouse Tracks provides a complete solution for your IT inventory needs. Mouse Tracks will facilitate the tracking of Computers, Peripherals, Software Assets and Documentation. Mouse Tracks also includes a way to track your equipment purchasing. Fromo | |||
| Updated: Feb 5, 2009 | Rating: 0 | Size: 18471 kb | Freeware Go to category: Business > Inventory Systems Similar software |
| 33. | DataTrack System 3.0.7794.7 | ||
| and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all | |||
| Updated: Aug 9, 2009 | Rating: 0 | Author: T.J. Maghni | Size: 11980 kb | Commercial Similar software |
| 34. | StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0 | ||
| CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your companyo | |||
| Updated: Mar 24, 2006 | Rating: 0 | Author: Support Manager | Size: 15000 kb | Shareware Go to category: Business > Personal Info Managers Similar software |
| 35. | Polar Help Desk 4.1 | ||
| service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing and pricing models Your benefit - Incorporate proveno | |||
| Updated: Apr 12, 2006 | Rating: 0 | Author: Polar Polar | Size: 6784 kb | Commercial Similar software |
| 36. | ScreenTalker 1.0 | ||
| of the issues many customers are facing on the internet is immediate live assistance. If your customers are having difficulties placing an order, have essential questions or have to go through an automated system which can keep them on hold for a long period of time; you might lose those customers. ScreenTalker can minimize response time and increase customero | |||
| Updated: Aug 2, 2005 | Rating: 0 | Author: Nvision Multimedia | Size: 540 kb | Freeware Similar software |
| 37. | DNA Helpdesk 2.8 | ||
| and remedial activities are essential for any enterprise. As DNA Helpdesk works independently of your e-mail server, periodic updates can be distributed to your users even during a virus crisis Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a | |||
| Updated: Mar 19, 2009 | Rating: 0 | Author: Sharon Craft | Size: 49 kb | Demo Similar software |
| 38. | VueChat Customer Service 1.5 | ||
| Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browsero | |||
| Updated: Dec 18, 2005 | Rating: 0 | Author: Alexey Suhih | Size: 3402 kb | Shareware Go to category: Business Similar software |
| 39. | VersaSRS HelpDesk 4.0.0 | ||
| processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Cliento | |||
| Updated: May 20, 2008 | Rating: 0 | Author: VersaDev Sales | Size: 9950 kb | Freeware Similar software |
| 40. | ManageEngine ServiceDesk Plus 7.5 | ||
| to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single Techniciano | |||
| Updated: Mar 12, 2009 | Rating: 0 | Author: Mouttou Sidambaram | Size: 44032 kb | Freeware Go to category: Business > Office Similar software |
| 41. | ViArt Shop PHP Shopping Cart 3.5 | ||
| on the market currently comes with Content Management System and Helpdesk Support system. Setting up this software bundle is always an easy thing to do with Install Wizard. Enterprise version also includes Premium Customers Support program. Some of its key features include: Shopping Cart | |||
| Updated: Jun 6, 2008 | Rating: 0 | Author: ViArt Ltd | Size: 8926 kb | Shareware Go to category: Development Tools > Perl, php, cgi Similar software |
| 42. | VI Service Desk 4.0 | ||
| all IT related documentation within the Knowledge Library •Send Custom Surveys to groups of your choice •Track Software Licensing and see when you need to re-order •Create custom Approval Workflows for special change requests •Create external Service Level Agreements for Vendors | |||
| Updated: Feb 11, 2009 | Rating: 0 | Author: Maurizio Russomanno | Size: 3743 kb | Commercial Similar software |
| 43. | ProvideSupport: Live Chat for Website 5.2.2 | ||
| chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any systemo | |||
| Updated: May 21, 2009 | Rating: 0 | Author: Nathalie Rieva | Size: 11215 kb | Shareware Go to category: Internet > Chat Similar software |
| 44. | TRVProtect Antivirus Service 8.0 | ||
| providers may also include our managed antivirus in their normal customer services. For more details on our reseller program, register on our web site now! All our customers get FREE and unlimited Helpdesk support. Offering top-class Trend Micro OfficeScan Corporate Edition software, our managed antivirus service protects you against viruses, spyware and othero | |||
| Updated: Sep 12, 2007 | Rating: 0 | Author: Tim Vine | Size: 24424 kb | Commercial Similar software |
| 45. | SpyNoMore 2.67 | ||
| inoculates your system against inbound threats - Ticket-Based HelpDesk ensures a timely and professional response - Custom Fix (patent pending) is a very powerful system which removes any persistent infection. Say for instance your PC is infected with a very stubborn spyware program and nothing that you have tried has helped remove this infection. SpyNoMore's Customo | |||
| Updated: Jan 18, 2008 | Rating: 0 | Author: Illysoft Company | Size: 2993 kb | Shareware Go to category: Utilities > Antiviruses Similar software |
| 46. | AutoFAQ Addin 1.0 | ||
| - Reduce your support time. - Provide instant answers to your customers questions, 24/7. - Simple to use, yet powerful enough to slash your support time. - Innovative powerful trainable search technology. - Clever trainable answering machine. - Trainable auto mail-classifier. - Trainable natural language processor. - Trainable knowledge base engine. Requirements - MSo | |||
| Updated: Oct 21, 2005 | Rating: 0 | Author: Andrey Soloduhin | Size: 600 kb | Freeware Similar software |
| 47. | Commit CRM 3.7 | ||
| IT service providers who - * Provide maintenance services * Handle customer support calls and on-site visits * Sell hardware and off-the-shelf software * Perform local repairs * Manage Service Contracts and need full control over their status * Bill customers for labor, expenses and products * | |||
| Updated: Aug 21, 2006 | Rating: 0 | Author: Commit Business Solutions ltd. Commit | Size: 18297 kb | Commercial Similar software |
| 48. | VueChat Customer Service 1.5 | ||
| Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browsero | |||
| Updated: Dec 28, 2005 | Rating: 0 | Author: Alexey Suhih | Size: 3402 kb | Shareware Go to category: Business Similar software |
| 49. | SMSgee SMS Bulk Sender 2.0.2 | ||
| for each recipient very useful for SMS marketing, promotion campaign,customer helpdesk system or any other purpose using SMS. SMS Marketing tools.Send lot of SMS from PC.Using UMTS/GSM phone/modem. With user friendly GUI easily manage SMS traffic up to 10.000 SMS per day. Create personalized SMS for each recipient very useful for SMS marketing or any other purpose usingo | |||
| Updated: Mar 3, 2009 | Rating: 0 | Author: alvino wijaksana | Size: 2138 kb | Shareware Similar software |
| 50. | RemotePass Access 5.0.0 | ||
| troubleshooting and powerfull remote control software for every helpdesk that wants to support employees and customers outside the boundaries of a corporate network from any location to any location. Features: - Supports all Western European languages - Pay and start immediately - Online | |||
| Updated: May 22, 2007 | Rating: 0 | Author: Kris Hermans | Size: 1634 kb | Commercial Go to category: Utilities > Internet Tools Similar software |
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