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1.Lokad Call Center Calculator 2.3.377.1 free Lokad <b>Call</b> Center Calculator download (lokad.com)
waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability. Start optimizing staff levels with Lokad Call Center Calculatoro…
Updated: Sep 13, 2011 | Rating: 0 | Author: Joannes Vermorel | Size: 2239 kb | Freeware
Go to category: Business > Finance
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2.AnswerWIN 2.0 free AnswerWIN download (cclogic.eu)
is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls and agent costs. In addition to AnswerWIN with graphical user interface, thereo…
Updated: Sep 13, 2011 | Rating: 0 | Author: Jens Weisbrodt | Size: 2110 kb | Shareware
Go to category: Business > Calculators
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3.ErlangXLS 1.0 free ErlangXLS download (cclogic.eu)
provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely freeo…
Updated: Sep 13, 2011 | Rating: 0 | Author: Jens Weisbrodt | Size: 263 kb | Freeware
Go to category: Business > Calculators
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