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| 1. | Web Help Desk Software for Mac OS X 9.1.24 | ||
| Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive | |||
| Updated: Apr 17, 2009 | Rating: 0 | Author: Web Help Desk Sales | Size: 55296 kb | Shareware Go to category: Business > Office Similar software |
| 2. | Active Web Helpdesk 2 | ||
| Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and | |||
| Updated: Feb 5, 2007 | Rating: 0 | Author: Alvin Lu | Size: 520 kb | Demo Go to category: Internet Similar software |
| 3. | Public Folder HelpDesk for Outlook 9.2.5 | ||
| on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mailo | |||
| Updated: Aug 28, 2007 | Rating: 0 | Author: Peter Kalmstrom | Size: 6923 kb | Shareware Similar software |
| 4. | Razordesk Enterprise Edition 5U 3.2.00 | ||
| Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track “help requests” and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations and much more. Razordesk can even produce headed itemized time sheets to accurately bill your customers effort according to their supporto | |||
| Updated: Jul 2, 2008 | Rating: 0 | Author: Bluetang Development | Size: 67706 kb | Commercial Go to category: Business Similar software |
| 5. | NetWrix Password Manager 3.1.018 | ||
| lockout incidents in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challenges. Password management is the most common IT support issue bringing | |||
| Updated: Jul 13, 2007 | Rating: 0 | Author: Vincent Kent | Size: 1146 kb | Commercial Go to category: Internet > Promotion Similar software |
| 6. | Boldchat 5.00 | ||
| Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails | |||
| Updated: Mar 19, 2008 | Rating: 0 | Author: Bravestorm, LLC | Size: 6264 kb | Freeware Similar software |
| 7. | Polar Help Desk Free 4.1 | ||
| Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are theo | |||
| Updated: Apr 11, 2007 | Rating: 0 | Author: Polar Polar | Size: 9722 kb | Freeware Go to category: Business > Office Similar software |
| 8. | ieSupportManager 1.50 | ||
| is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred viewo | |||
| Updated: Sep 4, 2005 | Rating: 0 | Author: Stephen McNamee | Size: 14336 kb | Demo Similar software |
| 9. | ReadyDesk 5.5 | ||
| Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizable interfaces, customizable work flows | |||
| Updated: Apr 7, 2009 | Rating: 0 | Author: ReadyDesk Development | Size: 4724 kb | Demo Similar software |
| 10. | ieSupportManager Helpdesk 2.06 | ||
| is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred viewo | |||
| Updated: Nov 27, 2009 | Rating: 0 | Author: Stephen McNamee | Size: 20992 kb | Demo Similar software |
| 11. | Cerberus Helpdesk 2.4.0 | ||
| Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help toolo | |||
| Updated: Jul 20, 2004 | Rating: 0 | Author: Jeff Standen | Size: 3799 kb | Commercial Similar software |
| 12. | ASP.NET Chat Pro 3.3 | ||
| or ActiveX. Out of the box comes with "Classic Chat" and "Support Helpdesk" skins. Live Support skin has two separate web-based User Interfaces - one for support operators and one for site visitors. User can modify message font attributes and color. Help files provided for each type of users.Translatable to any language, comes with English, Spanish, French, Hebrewo | |||
| Updated: Feb 25, 2006 | Rating: 0 | Author: Greg Zinger | Size: 2851 kb | Commercial Go to category: Internet > Chat Similar software |
| 13. | KBase for Outlook 2 | ||
| in an Exchange Public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. An environment that users already knows. Off-line possibilities. Ease of use. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Drop-down combo boxes for Problem type and Problem category.Full texto | |||
| Updated: Sep 8, 2007 | Rating: 0 | Author: Peter Kalmstrom | Size: 8748 kb | Shareware Similar software |
| 14. | DataTrack System 3.0.7794.7 | ||
| DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. Theo | |||
| Updated: Aug 9, 2009 | Rating: 0 | Author: T.J. Maghni | Size: 11980 kb | Commercial Similar software |
| 15. | Polar Help Desk 4.1 | ||
| Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for botho | |||
| Updated: Apr 12, 2006 | Rating: 0 | Author: Polar Polar | Size: 6784 kb | Commercial Similar software |
| 16. | DNA Helpdesk 2.8 | ||
| and remedial activities are essential for any enterprise. As DNA Helpdesk works independently of your e-mail server, periodic updates can be distributed to your users even during a virus crisis Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a powerful and wholly web based solution providing detailed recording ando | |||
| Updated: Mar 19, 2009 | Rating: 0 | Author: Sharon Craft | Size: 49 kb | Demo Similar software |
| 17. | VueChat Customer Service 1.5 | ||
| Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government | |||
| Updated: Dec 18, 2005 | Rating: 0 | Author: Alexey Suhih | Size: 3402 kb | Shareware Go to category: Business Similar software |
| 18. | Self-service Password Reset Manager 3.1.018 | ||
| lockout incidents in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challenges. Password management is the most common IT support issue bringing | |||
| Updated: Jul 2, 2007 | Rating: 0 | Author: Vincent Kent | Size: 1146 kb | Commercial Go to category: Internet > Promotion Similar software |
| 19. | VersaSRS HelpDesk 4.0.0 | ||
| effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Webo | |||
| Updated: May 20, 2008 | Rating: 0 | Author: VersaDev Sales | Size: 9950 kb | Freeware Similar software |
| 20. | ManageEngine ServiceDesk Plus 7.5 | ||
| ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Pluso | |||
| Updated: Mar 12, 2009 | Rating: 0 | Author: Mouttou Sidambaram | Size: 44032 kb | Freeware Go to category: Business > Office Similar software |
| 21. | ViArt Shop PHP Shopping Cart 3.5 | ||
| on the market currently comes with Content Management System and Helpdesk Support system. Setting up this software bundle is always an easy thing to do with Install Wizard. Enterprise version also includes Premium Customers Support program. Some of its key features include: Shopping Cart with advanced set of sales functions (Products reviews and ratings, Coupons Discounto | |||
| Updated: Jun 6, 2008 | Rating: 0 | Author: ViArt Ltd | Size: 8926 kb | Shareware Go to category: Development Tools > Perl, php, cgi Similar software |
| 22. | VI Service Desk 4.0 | ||
| at a Glance •Fully Web and Notes Client enabled •End User Self Help Interface •Custom Personal Settings Analyst and Manager Home Page •Discussion Board for informal exchange of ideas and solutions •Pre-Approved Knowledge Base for both End Users and Analyst/Managers •Bi-directional Correspondence Communication between User and Analyst •Fully documentedo | |||
| Updated: Feb 11, 2009 | Rating: 0 | Author: Maurizio Russomanno | Size: 3743 kb | Commercial Similar software |
| 23. | ProvideSupport: Live Chat for Website 5.2.2 | ||
| online customer support and proactively sell your product. This web-hosted system means you don't have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bito | |||
| Updated: May 21, 2009 | Rating: 0 | Author: Nathalie Rieva | Size: 11215 kb | Shareware Go to category: Internet > Chat Similar software |
| 24. | KBase for Outlook 2 | ||
| for Outlook is a knowledge base that runs completely in an Exchange Public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. An environment that users already knows. Off-line possibilities. Ease of use. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Drop-downo | |||
| Updated: Sep 14, 2007 | Rating: 0 | Author: Peter Kalmstrom | Size: 8748 kb | Shareware Go to category: Business > Office Similar software |
| 25. | VueChat Customer Service 1.5 | ||
| Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat allows customers and website visitors to contact directly with company representatives or government | |||
| Updated: Dec 28, 2005 | Rating: 0 | Author: Alexey Suhih | Size: 3402 kb | Shareware Go to category: Business Similar software |
| 26. | Big:eye Pro 5.0 | ||
| management for Windows, Inventory management for SNMP Devices,Web based reports,CISCO device monitoring,MOTOROLA device monitoring,SNMP Device monitoring, Traffic Analyzer,HelpDesk,Printer and Print Management,Desktop Management,Application monitoring, Network Tools, Service Discovery (Tomcat, WEBLOGICc, HTTP, FTP, POP3, JBOSS, IIS, etc..),Advanced Usero | |||
| Updated: Jul 15, 2006 | Rating: 0 | Author: Ertuğrul Akbaş | Size: 116210 kb | Data Only Similar software |
| 27. | ViArt Shop PHP Shopping Cart 3.5 | ||
| on the market currently comes with Content Management System and Helpdesk Support system. Setting up this software bundle is always an easy thing to do with Install Wizard. Enterprise version also includes Premium Customers Support program. Some of its key features include: Shopping Cart with advanced set of sales functions (Products reviews and ratings, Coupons Discounto | |||
| Updated: Jun 7, 2008 | Rating: 0 | Author: ViArt Ltd | Size: 8926 kb | Shareware Go to category: Development Tools Similar software |
| 28. | KBase for Outlook 2 | ||
| for Outlook is a knowledge base that runs completely in an Exchange Public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. An environment that users already knows. Off-line possibilities. Ease of use. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Drop-downo | |||
| Updated: Jan 14, 2008 | Rating: 0 | Author: Peter Kalmstrom | Size: 8748 kb | Shareware Similar software |
| 29. | ShareTrack 3.01 | ||
| is a new kind of browser-based help desk software for your IT department. Not only does it track all the standard stuff like incidents and assets more simply and easily, but it can effortlessly track other types of information like tasks, projects, sales leads, whatever for other departments as well. That's the kind of simplistic power that can really impact your entireo | |||
| Updated: Jun 10, 2006 | Rating: 0 | Author: Firebreak Software | Size: 712 kb | Commercial Similar software |
| 30. | Razordesk Personal Edition 3.2.00 | ||
| Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track “help requests” and "faults" Purchase optional extras for your Razordesk. Inbound Email Integration allows your key clients to communicate with the portal via email. The Charting option adds useful informative graphs at key locations; lets you see at an instant how wello | |||
| Updated: Jun 30, 2008 | Rating: 0 | Author: Bluetang Development | Size: 66661 kb | Freeware Go to category: Business Similar software |
| 31. | Big:eye Pro 5.0 | ||
| management for Windows, Inventory management for SNMP Devices,Web based reports,CISCO device monitoring,MOTOROLA device monitoring,SNMP Device monitoring, Traffic Analyzer,HelpDesk,Printer and Print Management,Desktop Management,Application monitoring, Network Tools, Service Discovery (Tomcat, WEBLOGICc, HTTP, FTP, POP3, JBOSS, IIS, etc..),Advanced Usero | |||
| Updated: Aug 8, 2006 | Rating: 0 | Author: Ertuğrul Akbaş | Size: 116210 kb | Data Only Similar software |
| 32. | Jitbit HelpDesk 3.6.3 | ||
| Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saveso | |||
| Updated: Nov 5, 2009 | Rating: 0 | Author: JitBit Software | Size: 542 kb | Demo Go to category: Business > Office Similar software |
| 33. | Help Desk for IIS 2.1 | ||
| Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except web browser. Open support requests via login or send an email to create ao | |||
| Updated: Dec 22, 2006 | Rating: 0 | Author: MIS Utilities | Size: 4208 kb | Shareware Go to category: Business > Inventory Systems Similar software |
| 34. | FAQ Software 3.0 | ||
| as many questions as he/she wants under categories. The knowledge base script allows the admin to define difficult or not easily understandable terms, hence using the glossary feature, so that when viewing an entry in your knowledgebase, your users simply roll their mouse over the word and its description will appear next to it. KBlance php knowledgebase is completely webo | |||
| Updated: Aug 27, 2007 | Rating: 0 | Author: Terry Martin | Size: 1 kb | Shareware Go to category: Graphics > Photo Editors Similar software |
| 35. | Skymol Communicator Live Chat Software 2.0 | ||
| Communicator is a web-based customer service and live chat, live help system using Voice (VoIP), Video, Text Chat communication forms through your web site. Skymol offers on-demand live chat software, help desk software for online sales and customer service. Our new solution establishes a powerful communications interface inside a web page, creating a liveo | |||
| Updated: Jan 17, 2008 | Rating: 0 | Author: Thomas Morocz | Size: 1 kb | Commercial Go to category: Internet > Chat Similar software |
| 36. | BUG KEEPER 1.3 | ||
| BUG KEEPER is a WEB application. You can use it not only within your company but also over the Internet. Externally working programmers can easily be included in your bug tracking process. The most used browsers (Firefox, Internet Explorer, Opera) are supported. Both Linux and Windows platforms | |||
| Updated: Apr 22, 2007 | Rating: 0 | Author: Andrei Markelow | Size: 68359 kb | Demo Similar software |
| 37. | IPI.MANAGER 6.05.demo | ||
| and deployment. In the SMB market, however, systems such as HelpDesk, ServiceDesk or TaskManager are very rare, because of the high cost of the software and the complexity of configuration and customization. 7 reasons for choosing IPI.MANAGER: 1. «Situation center» Provides a comprehensive knowledge base incorporating every task whether it is completed, ino | |||
| Updated: Mar 31, 2007 | Rating: 0 | Author: Andrey Mirron | Size: 1680 kb | Demo Go to category: Business > Project management Similar software |
| 38. | ieSupportManager Helpdesk 2.06 | ||
| is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred viewo | |||
| Updated: Nov 27, 2009 | Rating: 0 | Author: Stephen McNamee | Size: 20992 kb | Demo Similar software |
| 39. | Skymol Live Customer Support Software 2.0 | ||
| Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent ando | |||
| Updated: Jan 8, 2008 | Rating: 0 | Author: Thomas Morocz | Size: 9 kb | Commercial Go to category: Internet > Chat Similar software |
| 40. | FactotumNOW IT Management Repository 3.42 | ||
| allows for close customer interaction through e-mail and a web frontend, includes a knowledge base solution (that assists during incident management), and asset management functionality (based on data collection of Active Directory, WSUS, HP SIM, GFI NSS). It allows you to consolidate data from monitoring tools into a single repository database and enforceso | |||
| Updated: Aug 9, 2007 | Rating: 0 | Author: Andre Neu | Size: 185013 kb | Commercial Go to category: Utilities > Network Utility Similar software |
| 41. | Password Reset Manager 3.1.018 | ||
| lockout incidents in a self-service fashion without involvement of helpdesk personnel, allowing organizations to implement strong password policies in Active Directory environments and address their identity management challenges. Password management is the most common IT support issue bringing | |||
| Updated: Jun 30, 2007 | Rating: 0 | Author: Vincent Kent | Size: 1146 kb | Commercial Go to category: Internet > Promotion Similar software |
| 42. | HelpBox 3.6 | ||
| is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client ando | |||
| Updated: Jun 20, 2007 | Rating: 0 | Author: Layton Technology Inc | Size: 62300 kb | Shareware Go to category: Business > Office Similar software |
| 43. | SupportCenter 2.0.0 | ||
| is Web 2.0 (AJAX) Helpdesk and Customer Support Software. It offers very fast, easy to use and intuitive Web interface with a lot of unique features. SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can processo | |||
| Updated: Aug 19, 2007 | Rating: 0 | Size: 4000 kb | Commercial Similar software |
| 44. | rapidHELP 2.1 | ||
| rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand inso | |||
| Updated: Jul 20, 2004 | Rating: 92 | Author: rapidHELP Software Hermes & Nolden GbR | Size: 46080 kb | Demo Go to category: Business > Personal Info Managers Similar software |
| 45. | sitehelpdesk 6.8 | ||
| Helpdesk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management | |||
| Updated: Aug 2, 2005 | Rating: 0 | Author: Bryan Taylor | Size: 292 kb | Commercial Similar software |
| 46. | VersaFCT Web Form Tool 1.0.0 | ||
| Web Forms and Surveys in minutes! Easy Simple Installation. Simple & Easy to Use Interface. No HTML or Scripting Knowledge Required. Totally Web Based - letting you work via the Internet anywhere in the world. Not Browser Specific - your end users can complete Forms and Surveys using Internet Explorer, Firefox or Netscape. Ability to Create Unlimited Forms and Receiveo | |||
| Updated: Feb 15, 2006 | Rating: 0 | Author: VersaDev VersaDev | Size: 2041 kb | Demo Similar software |
| 47. | ManageEngine FacilitiesDesk 5.0 | ||
| FacilitiesDesk is a web based Maintenance and Facilities Management Software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordableo | |||
| Updated: Jun 16, 2009 | Rating: 0 | Author: Nandini Krishnan | Size: 43008 kb | Freeware Go to category: Business > Office Similar software |
| 48. | Public Folder HelpDesk 10.1 | ||
| on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mailo | |||
| Updated: May 22, 2009 | Rating: 0 | Author: Peter Kalmstrom | Size: 10639 kb | Shareware Go to category: Business > Office Similar software |
| 49. | rapidHELP 2.1 | ||
| rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand inso | |||
| Updated: Aug 2, 2005 | Rating: 0 | Author: rapidHELP Software Hermes & Nolden GbR | Size: 46080 kb | Shareware Go to category: Business Similar software |
| 50. | JumpBox for the vTiger CRM System 1.0.5 | ||
| is an open source, web-based customer relationship management (CRM) system that competes with applications like Saleslogix, Goldmine, SugarCRM and Salesforce.com. For companies with multiple employees and multiple customers, a rock-solid customer relationship management system is the cornerstone of the business. This JumpBox includes vTiger 5.0.3. vTiger is an openo | |||
| Updated: Jun 4, 2008 | Rating: 0 | Author: Team JumpBox | Size: 146432 kb | Commercial Similar software |
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